FAQ
- Q: Are your hair care products safe for sensitive scalp? A: Many of our items are mild formula. We recommend reading ingredient lists and doing a skin patch test before full use if you have sensitive skin or allergies.
- Q: Can I change my shipping address after placing the order? A: Address changes are only available before the parcel is shipped. Please contact us as soon as possible with your order number. Once shipped, address modification cannot be done.
- Q: How can I track my order? A: After shipment, we email your tracking number. Enter the number on the carrier tracking page to check delivery updates.
- Q: What should I do if I receive the wrong item? A: Please take photos of the package and items and email us within 48 hours. We will arrange a replacement or refund after verification.
- Q: Can I return opened hair care products? A: Normally opened products cannot be returned unless the product is defective, damaged or we sent the wrong item.
- Q: How long will my refund take? A: After inspection approval, refunds take 3–10 business days to arrive, depending on your payment provider.