Shipping policy
- We ship orders from our warehouse within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
- Shipping time varies by destination. Standard shipping usually takes 7–15 business days; expedited shipping takes 3–7 business days. Delays may happen due to customs, weather or carrier issues, which are out of our control.
- Customers are responsible for any import duties, customs fees or local taxes charged by your country upon delivery.
- Once the package is dispatched, we will send you a tracking number via email. You can track your parcel on the carrier’s official website.
- If your tracking shows delivered but you have not received the package, please contact your local post office first, then reach out to our customer service within 7 days.
- We reserve the right to cancel orders with invalid or incomplete shipping addresses.